Contact information
Contact Us
We’re Here to Help
At ARVAELLE, we are committed to providing exceptional customer service. Whether you have questions about a product, need assistance with an order, or require expert guidance before making a purchase, our Customer Care team is here to assist you.
Customer Support
We aim to respond to all inquiries within 24–48 business hours.
Website
Visit our online boutique to explore our latest collections, exclusive launches, and luxury jewelry.
Customer Service Hours
Monday – Saturday
9:00 AM – 6:00 PM (GST)
Sunday
Closed
Responses received outside business hours will be answered on the next business day.
How Can We Help?
Our Customer Care team can assist you with:
- Product information
- Diamond and gemstone guidance
- Ring sizing assistance
- Order placement
- Order tracking
- Shipping inquiries
- Returns & exchanges
- Warranty claims
- Jewelry care advice
- Gift recommendations
- Corporate gifts
- Bridal consultations
- Personalized jewelry inquiries
- Website support
- Account assistance
- Payment questions
Order Support
If your inquiry relates to an existing order, please include:
- Full Name
- Order Number
- Email Address used for purchase
- Description of your request
Providing this information will help us assist you more efficiently.
Frequently Asked Questions
Before contacting us, you may find answers to common questions in our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
These pages cover delivery times, returns, exchanges, warranties, and other important information.
Jewelry Care Assistance
Need help caring for your jewelry?
Our specialists can provide guidance on:
- Cleaning recommendations
- Storage advice
- Polishing information
- Care for diamonds and gemstones
- Long-term maintenance
Custom & Personalized Jewelry
Interested in creating something unique?
We can assist with:
- Bespoke jewelry requests
- Engagement ring consultations
- Wedding jewelry
- Anniversary gifts
- Personalized engravings
- Luxury gifting
Availability for custom services may vary depending on design complexity and production schedules.
Business & Partnership Inquiries
For wholesale, collaborations, media, or partnership opportunities, please contact:
Email: Arvaelle@gmail.com
Please include a detailed description of your proposal in your email.
Customer Satisfaction
Your satisfaction is our priority. If you are not completely satisfied with your experience, please let us know. We are committed to resolving concerns fairly, professionally, and promptly.
Security Notice
For your protection:
- ARVAELLE will never ask for your password by email.
- Do not share your payment information through email.
- Contact us immediately if you suspect unauthorized activity related to your account.
Stay Connected
Be the first to discover:
- New collections
- Exclusive launches
- Limited-edition pieces
- Seasonal promotions
- Jewelry care tips
- Style inspiration
Subscribe to our newsletter through Arvaelle.com to receive updates directly in your inbox.
Contact Information
ARVAELLE
Website: Arvaelle.com
Email: Arvaelle@gmail.com
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GST)
Our Promise
Every ARVAELLE creation reflects timeless elegance, exceptional craftsmanship, and uncompromising attention to detail. Whether you’re selecting your first piece or expanding your collection, our Customer Care team is dedicated to providing a seamless and personalized experience from inquiry to delivery.