Shipping policy

Shipping Policy

Effective Date: July 2026

Thank you for shopping with ARVAELLE. We are committed to delivering your jewelry safely, securely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through Arvaelle.com.


1. Company Information

ARVAELLE

Website: Arvaelle.com

Customer Support:

Email: Arvaelle@gmail.com


2. Order Processing

All orders are carefully reviewed and prepared before shipment.

Processing generally includes:

  • Order verification
  • Quality inspection
  • Jewelry polishing
  • Secure packaging
  • Shipment preparation

Processing Time

  • In-stock items: 1–3 business days
  • Made-to-order or personalized items: 7–21 business days
  • Custom jewelry: Processing times vary and will be communicated before production begins.

Business days exclude weekends and public holidays.


3. Shipping Destinations

ARVAELLE proudly ships to most countries worldwide.

If shipping is unavailable to your location, you will be notified during checkout or contacted after placing your order.


4. Shipping Methods

Shipping options may include:

  • Standard Shipping
  • Express Shipping
  • Priority Shipping

Available shipping methods depend on your destination and will be displayed during checkout.


5. Delivery Times

Estimated delivery times after dispatch:

Region

Estimated Delivery

United Arab Emirates

1–3 Business Days

GCC Countries

2–5 Business Days

Europe

4–8 Business Days

United Kingdom

4–8 Business Days

United States

5–10 Business Days

Canada

5–10 Business Days

Australia & New Zealand

6–12 Business Days

Asia

4–8 Business Days

Rest of the World

7–14 Business Days

These are estimates only and may vary due to customs processing, weather, courier delays, or other factors beyond our control.


6. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Order value
  • Package size and weight

Any applicable shipping charges will be clearly displayed before payment.


7. Free Shipping

ARVAELLE may offer complimentary shipping during promotional periods or for qualifying orders. Eligibility requirements will be displayed on the website at the time of purchase.


8. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Tracking number
  • Courier details
  • Shipment status (where available)

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.


9. Signature on Delivery

For security purposes, certain orders may require a signature upon delivery.

Please ensure someone is available at the delivery address to receive the package if required.


10. Packaging

Every ARVAELLE order is presented in our signature luxury packaging, which may include:

  • Premium jewelry box
  • Protective packaging
  • Authenticity card
  • Care guide
  • Certificate (where applicable)
  • Gift-ready presentation

To help protect your privacy and security, the outer shipping box is designed to be discreet.


11. Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Clearance charges

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated during checkout.

Please contact your local customs office for more information before placing your order.


12. Delivery Delays

While we strive to deliver all orders promptly, delays may occur due to:

  • Customs inspections
  • Public holidays
  • Severe weather
  • Transportation disruptions
  • High seasonal demand
  • Events beyond our reasonable control

ARVAELLE is not liable for delays caused by third-party carriers or customs authorities.


13. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Please contact us immediately.
  • If the order has not yet shipped, we will make reasonable efforts to update the address.
  • If the order has already been dispatched, changes may not be possible.

Additional shipping charges may apply if a package must be reshipped.


14. Lost or Missing Packages

If your package appears to be lost:

  1. Check your tracking information.
  2. Contact the shipping carrier.
  3. Contact ARVAELLE at Arvaelle@gmail.com.

We will assist you in working with the carrier to investigate the shipment.


15. Damaged Shipments

If your package arrives damaged:

  • Do not discard the packaging.
  • Take clear photographs of the package and item.
  • Contact us within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Description of the damage

We will review the claim and determine the appropriate resolution, which may include a replacement, repair, or refund.


16. Failed Delivery Attempts

If delivery cannot be completed after multiple attempts:

  • The courier may return the package to us.
  • Additional shipping charges may apply for reshipment.
  • Any applicable return shipping costs may be deducted from a refund where permitted by law.


17. Refused Deliveries

If you refuse delivery of an order without an approved return request:

  • Original shipping charges may not be refundable.
  • Return shipping fees, customs charges, or other applicable costs may be deducted from any eligible refund.


18. Pre-Orders

Products sold as pre-orders will ship according to the estimated timeframe shown on the product page.

If your order contains both pre-order and in-stock items, they may ship together unless otherwise stated.


19. Multiple Shipments

To improve delivery times, ARVAELLE may ship items in separate packages. You will receive tracking information for each shipment where applicable.


20. Delivery Responsibility

Ownership and responsibility for the products generally pass to the customer upon successful delivery to the shipping address provided, subject to applicable law.


21. Shipping Restrictions

We reserve the right to decline shipments to certain destinations due to:

  • Legal restrictions
  • Carrier limitations
  • Security concerns
  • Sanctions or export regulations


22. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact our Customer Care Team:

ARVAELLE

Website: Arvaelle.com

Email: Arvaelle@gmail.com

Customer Support Hours:

Monday – Saturday

9:00 AM – 6:00 PM (GST)


Our Commitment

At ARVAELLE, every order is prepared with exceptional care, inspected to meet our quality standards, and packaged to provide a luxurious unboxing experience. We appreciate your trust and are committed to delivering your jewelry safely and efficiently, wherever you are in the world.