Refund policy
Return & Refund Policy
Last Updated: July 2026
Welcome to ARVAELLE. We are committed to delivering exceptional craftsmanship and outstanding customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 15 calendar days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, certificates, warranty cards, and accessories.
- Include proof of purchase or order confirmation.
Items returned without prior authorization may not be accepted. Clear eligibility rules and timelines help reduce disputes and set customer expectations.
2. Non-Returnable Items
For hygiene, security, and customization reasons, the following items cannot be returned:
- Customized or engraved jewelry.
- Personalized products.
- Gift cards.
- Items marked as Final Sale.
- Products showing signs of wear, alteration, damage, or misuse.
- Products with missing certificates or original packaging.
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your order is:
- Damaged during shipping
- Defective
- Incorrect
- Missing items
Please contact us within 24 hours of delivery.
Include:
- Order Number
- Photos of the item
- Photos of the packaging
- Description of the issue
We will review your request and, if approved, provide a replacement, exchange, repair, or refund depending on the circumstances.
4. How to Request a Return
To begin a return, email:
Please include:
- Full Name
- Order Number
- Reason for Return
- Photos (if applicable)
Our customer care team will respond with return instructions.
Do not send products back without receiving return authorization.
5. Return Shipping
If the return is due to:
- Manufacturing defect
- Wrong product received
- Damaged item
ARVAELLE will cover the return shipping costs.
For change-of-mind returns:
Customers are responsible for return shipping costs unless otherwise stated during a promotional campaign.
6. Refunds
Once we receive your returned item:
- The item will be inspected.
- We will notify you of approval or rejection.
- If approved, your refund will be processed to your original payment method.
Refunds are typically processed within 5 to 10 business days after inspection, although the time for funds to appear depends on your payment provider.
7. Exchanges
We gladly offer exchanges for:
- Manufacturing defects
- Incorrect items
- Size-related issues (where applicable)
Exchanges are subject to product availability.
If your preferred item is unavailable, we may issue a refund or store credit.
8. Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled. You may instead request a return after delivery if your purchase meets this policy.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
Processing times vary between financial institutions.
If you still require assistance, please contact:
10. International Returns
We proudly serve customers worldwide.
International customers are responsible for:
- Return shipping costs (unless the item is defective or incorrect).
- Customs duties or taxes incurred during the return shipment, where applicable.
11. Refused Deliveries
If an order is refused or undeliverable due to an incorrect address or failure to accept delivery, shipping fees, duties, and any return costs may be deducted from your refund where permitted by law.
12. Gift Returns
If the item was marked as a gift:
You may receive:
- Store Credit
- Exchange
- Gift Card
Cash refunds are issued only to the original purchaser.
13. Store Credit
Where appropriate, ARVAELLE may offer store credit instead of a refund.
Store credit:
- Never expires (unless required by law)
- Can be used on any eligible product
- Is non-transferable
14. Warranty
Every ARVAELLE jewelry piece is carefully inspected before shipment.
Our limited warranty covers manufacturing defects under normal use.
The warranty does not cover:
- Normal wear and tear
- Scratches
- Accidental damage
- Lost stones caused by misuse
- Improper care
- Unauthorized repairs or modifications
15. Fraud Prevention
To protect our customers and our brand, ARVAELLE reserves the right to:
- Refuse suspicious returns.
- Limit excessive return activity.
- Decline returns that do not meet this policy.
16. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our Customer Care Team:
ARVAELLE
Email: Arvaelle@gmail.com
Website: Arvaelle.com
Customer Support Hours:
Monday to Saturday
9:00 AM – 6:00 PM (GST)
At ARVAELLE, every piece is created to become a lasting part of your story. If something isn’t right, we’ll work with you to resolve it fairly and promptly. This policy should be reviewed to ensure it aligns with the consumer protection laws that apply where you operate and sell.